TERMS & CONDITIONS (CAKE TOWER)
1. Orders & Deposit
All cake orders require a 50% non-refundable deposit to confirm the booking. The deposit secures your date and covers design planning, preparation, and scheduling.
2. Cancellations
If an order is cancelled within 14 days of the pickup or delivery date, the deposit will not be refunded.
If cancellation occurs within 24 hours of the pickup or delivery date, the full remaining balance of the order must still be paid.
3. Custom Orders
All cakes are custom-made to order. Once a design is confirmed, changes may not always be possible depending on preparation stage and ingredient availability.
4. Allergies & Dietary Requirements
We offer eggless and gluten-free cakes; however, all cakes are prepared in a shared kitchen where allergens such as eggs and gluten are present. We cannot guarantee a completely allergen-free environment and are unable to cater for severe allergies (including coeliac disease).
5. Pickup & Delivery
Cakes must be collected at the agreed time unless delivery is arranged. Once the cake has been collected or delivered, responsibility for transport and handling lies with the customer.
6. Design Variations
While we aim to match designs as closely as possible, minor variations may occur due to the handmade nature of our cakes.
7. Payment
Full payment must be completed before or upon pickup/delivery unless otherwise agreed.
🔒Privacy Policy (Cake Tower)
Cake Tower respects your privacy and is committed to protecting your personal information.
We may collect personal details such as your name, contact number, email address, and order details when you place an enquiry or order.
This information is used only for:
- Processing and managing cake orders
- Contacting you regarding your booking
- Providing customer service
We do not sell, share, or disclose your personal information to third parties unless required by law.
Your information is stored securely and only accessed when necessary to complete your order.
If you have any concerns about your personal data, you may contact us directly via our Contact page.